Privacy Policy
Last updated: November 2026
CefMedia Relay is a local video processing utility: your media content never leaves your computer. This policy explains the limited data we do process to sell and support the Software, and it applies to this website, the Software, and our license service.
1. What We Collect
- Account & order data: your email address and order identifier, received from Paddle when you purchase a license.
- License data: the license key you activate and a hash of your machine's hardware fingerprint. The fingerprint is a one-way hash used solely to count activated devices against your license's seat limit; we do not store raw hardware identifiers.
- Support correspondence: anything you choose to send us by email, such as bug reports, screenshots, or log excerpts.
We do not collect: any video, audio, or other media content processed by the Software; browsing history; usage telemetry or analytics from the Software; or advertising identifiers. The Software contains no analytics or tracking SDKs.
2. Why We Process It
- To deliver your license key and receipts (email).
- To verify license activations and enforce device-seat limits (license key + fingerprint hash).
- To provide support and diagnose technical issues you report (correspondence).
3. Third-Party Services
- Paddle — processes payments and acts as Merchant of Record. Paddle receives your payment details and handles applicable taxes under its own privacy policy.
- Resend — delivers transactional email (your license key and receipts) on our behalf.
- Our hosting provider — operates the website and the license server (license.cefmedia.io) that your Software contacts for activation and periodic background verification (about once every 24 hours while online).
4. Retention
License records (email, license key, fingerprint hash, activation history) are kept for as long as your license is active, plus a reasonable period for accounting and fraud prevention. You can erase the machine record yourself at any time via the "Remove this device" action in the Register dialog, or by emailing us.
5. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by emailing support@cefmedia.io. We will respond within 30 days. If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.
6. Security
Data in transit is protected with TLS. License verification responses are cryptographically signed; the Software verifies signatures locally. Access to license server administration is restricted to the operator and protected by key-based authentication.
7. Children
The Software is not directed at children under 13, and we do not knowingly collect personal data from them.
8. Changes to This Policy
We may update this policy from time to time. The current version is always published on this page with its "Last updated" date.
9. Contact
Privacy questions: support@cefmedia.io