Refund Policy

Last updated: November 2026

At CefMedia Relay, we want you to be entirely satisfied with our software. Since CefMedia Relay is a digital product delivered via instant download and digital license keys, we have established the following refund policy:

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee if the software completely fails to function on your local machine due to technical bugs or compatibility issues that our support team cannot resolve within 7 business days.

2. Non-Refundable Conditions

Please note that we cannot issue refunds under the following circumstances:

• DRM/Copyright Protections: As stated in our product specifications and FAQ, CefMedia Relay does NOT decrypt or bypass third-party Digital Rights Management (DRM) systems (such as Widevine, FairPlay, etc.) enforced by premium streaming platforms. Refund requests due to black screens on DRM-protected streaming sites are strictly non-refundable.
• You simply changed your mind after purchasing and downloading the software.
• You do not have the required minimum system specifications or OBS Studio configurations specified in our guide.
• The license has been activated and used to record content, and the request is based solely on dissatisfaction with content produced with the software.

3. How to Request a Refund

To request a refund, please contact our support team at support@cefmedia.io with your Paddle Order ID and a detailed description (and, if possible, a screenshot or log excerpt) of the technical issue. If approved, refunds will be processed via Paddle automatically. Approved refunds also deactivate the associated license key.

4. Statutory Rights

Nothing in this policy limits any mandatory statutory consumer rights that apply in your country of residence.